Refund & Cancellation Policy

At Glowbeaconcore Advisory Services Ltd. ("Glowbeaconcore", "we", "us", or "our"), we deliver professional test architecture advisory, code quality audits, and engineering training. Because our engagements involve dedicated time commitments from senior technical consultants and customized technical analysis, this policy outlines the conditions governing refunds, cancellations, rescheduling, and deposit handling.

1. General Consulting Engagements & Deposits

Most strategic engagements (such as our QA Strategy Audit and Automation Overhaul sprints) require an initial deposit upon signing the Statement of Work (SOW) to reserve senior consultant availability and schedule discovery sessions.

• Cancellation Before Work Commences: If a client cancels a scheduled engagement in writing at least 7 business days prior to the agreed kickoff date, the initial deposit is refundable minus a 10% administrative and scheduling fee.
• Cancellation After Discovery Kickoff: Once the discovery audit, repository access review, or technical interviews have commenced, the initial deposit becomes non-refundable to cover expended engineering hours.

2. Work Already in Progress & Milestone Billing

For multi-week consulting engagements structured around milestone deliverables:

• Completed and delivered milestones that have received client technical review or sign-off are non-refundable.
• If an engagement is terminated mid-project by mutual written agreement, billing is pro-rated based on documented consulting hours and delivered artifacts up to the date of notice. Unspent advance payments for unstarted future phases will be refunded within 14 business days.

3. Advisory Retainers & Cancellation Notice

For ongoing monthly Strategic QA Advisory Retainers:

• Monthly retainer retainment fees are billed at the beginning of each billing cycle and are non-refundable for that active month.
• Clients may cancel retainers by providing 30 days written notice before the next billing cycle.

4. Workshop & Training Rescheduling / No-Shows

For scheduled live team upskilling workshops or pair-programming sprints:

• Rescheduling: Sessions may be rescheduled with at least 48 hours notice at no additional charge.
• Late Notice / No-Shows: Cancellations made with less than 24 hours notice or unattended scheduled sessions will count toward the total contracted workshop allocation.

5. Non-Refundable Items

The following items are strictly non-refundable:

• Completed architectural assessment reports delivered to the client.
• Consulting hours already logged and verified in project sprint reports.
• Third-party cloud compute or infrastructure expenses incurred at client direction.

6. Refund Request Procedure & Processing Timeline

To submit a formal refund or engagement adjustment request:

1. Email our client accounts team at info@glowbeaconcore.click referencing your Statement of Work number and invoice details.
2. Detail the specific rationale for the adjustment or cancellation request.
3. Our engagement management team will review the request within 3 business days and provide written determination.
4. Approved refunds are processed via the original bank wire transfer or payment method within 10 to 14 business days.

7. Contact for Billing & Financial Inquiries

For questions concerning invoices, milestone schedules, or engagement terms, please reach out to:

Glowbeaconcore Advisory Services Ltd.
Attn: Engagement Accounts Department
Yuxuan Wang, No.49, Sec 3, Minsheng St, Sanchong District, New Taipei City, 241
Email: info@glowbeaconcore.click
Phone: 0283345612